Mistake Wipes Out 14,000 Email Accounts

Red-faced Charter Comm. apologizes for goof, offers credits
By Rob Quinn,  Newser Staff
Posted Jan 25, 2008 12:34 AM CST
Mistake Wipes Out 14,000 Email Accounts
Service trucks are parked in front of a Charter Communications facility in St. Louis in this Feb. 28, 2006 file photo. The company has given $50 credits to each of 14,000 customers who had their e-mail accounts wiped by a glitch during routine maintenance. (AP Photo/Tom Gannam, file)   (Associated Press)

Embarrassed executives at Charter Communications have given $50 credits to each of 14,000 customers who had their email accounts accidentally wiped out, the AP reports. A company spokeswoman apologized for the technical error that saw active accounts erased in a routine clearout of unused email accounts.The cable company didn't realize their mistake until complaints started flooding in.

"The thing that really makes me sick is that a lot of family photos that people had emailed me and a lot of artist photos were lost," said a customer who lost 7 years of emails."I never thought to download them onto something else." Charter say they are changing their procedures to prevent any more such mass deletions. (Read more email stories.)

We use cookies. By Clicking "OK" or any content on this site, you agree to allow cookies to be placed. Read more in our privacy policy.
Get the news faster.
Tap to install our app.
Install the Newser News app
in two easy steps:
1. Tap in your navigation bar.
2. Tap to Add to Home Screen.