Least Favorite Airline in US May Not Be Who You Think

And the airline US passengers hate most is ... Spirit? Yes, the budget carrier came in last on the American Customer Satisfaction Index for the third consecutive year, despite quite a bit of recent negative publicity for fellow airline United. The customer interviews stopped being collected in March, before United's most recent drama; even so, United didn't do all that well either, coming in as the third least-liked. The full ACSI rankings, including airline scores on a 100-point scale, per CNN Money:

1. JetBlue, 82
2. Southwest, 80
3. Alaska, 78
4. American, 76

5. Delta, 76
6. All other airlines, 74
7. Allegiant, 71
8. United, 70
9. Frontier, 63
10. Spirit, 61

Frontier and Spirit were the only two airlines whose scores actually dropped this year; all the other airlines improved or held steady.