Cashier Didn't Think Anyone Noticed His Good Deed. They Did

David Vance quietly paid for elderly man's groceries out of his own pocket after the customer's credit card kept getting declined
By Jenn Gidman,  Newser Staff
Posted Oct 8, 2019 12:55 PM CDT
Updated Oct 12, 2019 7:00 AM CDT
A Customer's Card Got Declined. Then, 'One of the Kindest Acts'
Kindness abounds at the supermarket.   (Getty Images/Casanowe)

David Vance tried to pull off a subtle act of kindness for someone in financial straits last month, but someone noticed, posted about it online, and now the grocery store cashier in Northern Ireland is being hailed around the world. Vance, who works at a Lidl in Belfast, was working the register on Sept. 24 when the credit card of one of his elderly regulars kept getting declined, Inc. reports. And so Vance, without mentioning it to the man standing in front of him, paid for the customer's groceries with his own money. The customer didn't appear to see what had happened, but another customer, IDed by Belfast Live as Karen Gibney, did, and she posted about it on the Lidl Northern Ireland Facebook page.

"I saw [Vance] discreetly pay and sat back down at his [register] like it never happened," she wrote. "I wanted to let you know that this is one of the kindest acts I've seen from a staff member ever ... It would be nice for him to hear a thank you that he didn't get from the customer he helped." Her post soon went viral, and Lidl named him its "Customer Service Champion" for October. "David is a fantastic ambassador for our business," a spokesperson for the chain notes to Belfast Live. "We were delighted to see David's actions be recognized by a customer." Vance, who notes he's a "bit taken aback" by all the attention, says, "I enjoy the customer-facing part of my role, especially when they might need a little help. ... I am just happy I was able to do something nice for a loyal customer." (More uplifting news stories.)

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